Privacy Policy

At Up Travel Vietnam, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable regulations.

1. Information We Collect

When you access our website or use our services, Up Travel Vietnam may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Nationality
• Passport details (collected only when strictly required for booking and legal purposes)
• Travel preferences and booking history
• Payment-related information (processed securely via authorized third-party payment gateways)
• Technical data, including IP addresses, browser types, device information, and website usage data (collected via cookies or similar technologies)

We only collect personal data that is necessary to provide our services and enhance your user experience.

2. Purpose of Data Collection & Use

The personal data collected by Up Travel Vietnam is used strictly for the following purposes:

• Service Fulfillment: Processing bookings and confirming travel-related services.
• Communication: Corresponding with customers regarding inquiries, reservations, changes, or support.
• Customer Support: Providing dedicated service before, during, and after your journey.
• Legal Compliance: Fulfilling legal and accounting obligations as required by the laws of the Socialist Republic of Vietnam.
• Improvement: Analyzing data to improve our website, service offerings, and overall user experience.
• Updates: Sending service-related notifications or marketing information (marketing emails are sent only with explicit customer consent).

We do not utilize personal data for purposes unrelated to our core travel services.

3. Data Sharing & Security Commitments

Up Travel Vietnam maintains strict standards for data protection and commits to the following:

• No Commercial Sharing: Your personal data will never be sold, rented, or shared with third parties for their independent commercial or marketing purposes.
• Trusted Partners: Personal data is shared only with trusted service providers (such as hotels, airlines, transport operators, and payment processors) strictly for the purpose of delivering your booked services.
• Legal Disclosure: Personal data may be disclosed only if required by competent government authorities in accordance with Vietnamese law.
• Third-Party Compliance: All third-party partners are required to handle your data responsibly and in full compliance with applicable data protection regulations.