Payment Policy

This Payment Policy outlines the terms and conditions for all financial transactions with Up Travel Vietnam. By making a reservation, you agree to comply with the following procedures and deadlines.



1. Payment Methods

Payments for tour packages and services provided by Up Travel Vietnam may be made through the following methods:

• Secure online payment gateways
• Bank transfer
• Other payment methods as agreed in writing

All payments are processed in accordance with our booking confirmation and applicable regulations.

2. Payment Terms

To ensure your services are secured, the following payment schedules apply:

• Small Value Bookings: Full payment is required at the time of confirmation for all tour prices under USD 1,000.
• Standard Bookings: For tour packages with a total value of USD 1,000 or more, the full balance must be settled no later than 30 days prior to the departure date, unless otherwise agreed in writing.
• Last-Minute Bookings: For bookings made within 30 days of the departure date, full payment is required immediately upon confirmation.
• Customer Responsibility: It is the customer’s responsibility to ensure that all payment deadlines are met. Failure to meet these deadlines may result in the cancellation of services and the forfeiture of any deposit paid.

3. Transaction Completion Conditions

• Confirmation:A transaction is considered completed only after full payment has been received and confirmed in writing by Up Travel Vietnam.
• Exchange Rates: We apply a fixed exchange rate from USD to VND at the time of booking, which is not subject to change due to currency fluctuations.
• Price Adjustments: Tour prices may be subject to adjustment due to external factors beyond our control (such as fuel surcharges, government fees, or supplier price changes). Up Travel Vietnam will absorb any increase of up to 25% of the booked tour price after final payment. Any increase beyond this amount shall be borne by the customer; however, such cases are considered exceptional.
• Non-Refundable Deposits: Up Travel Vietnam reserves the right to cancel a booking if payment is not completed as required. Please note that deposits are non-refundable.